How often do you talk about customer service? What percentage of that time is the talk about bad customer service? If you are like me, most of the time it's about bad service. Everyone knows about Zappos and Nordstroms great customers service reputation and I've experienced both of them. In the past month or so I've had at least 4 great service experiences so I thought I'd share some good news for a change.
Pictureframes.com - I bought the frames for the 3 small metal quilts in February. I didn't get around to actually using them until early May. When I got around to opening the package I saw that they had shipped the wrong hardware for the frames.....and I couldn't find the receipt. I called and started to explain expecting to get the "I'm sorry....no order #.....to much time has passed....." story. Boy was I surprised when the agent quickly looked up my order, apologized profusely and had all of the correct hardware sent out rush along with a coupon for a discount off my next order!
Zieis scales - I needed a new scale for my dye studio and searched through Amazon to find one that would measure to the half gram. I selected this one. It arrived and there was something that I didn't understand about the operation. I left a comment on their web site and someone CALLED me the next day. Awesome. On top of that the scale works great.
Lightingcity.com - If you are looking for light fixtures check out this site. I found them through Amazon and ordered my new bathroom fixture from them. When I opened the box I saw that 3 of the globes were broken. UGH. I just knew it was going to be a hassle and I could not have been more wrong. I left a comment for the vendor through the Amazon web site and I had a response in 15 minutes! No questions asked, they immediately sent out the replacement globes.
Centurylink - I just had to toss this one in the mix because I know how much people love th bash their phone and cable providers. We have had some ongoing internet issues for a couple of years. I have called their technical support line at least 6 times and have always received good service. In the end not one of the issues was theirs but their service people helped me find the problems. Twice it was the Norton anit-virus software (and I got no help from those people) and the other times it was our router. Their tech support people are awesome.
Now, you tell me about great customer service that you've had recently. I'm always looking to shop whit companies that have great service reputations.